Return, Refund, Cancellation Policy
Cancellation Policy: Cancellations are accepted within 6 hours of placing an order. Refunds for cancelled orders will be processed to the original payment method in [ 0 - 96 hours ].
Refund Policy:
Refunds are applicable only for orders cancelled within the specified 6-hour window. Refunds for cancelled orders will be processed to the original payment method in [ 0 - 96 hours ].
No refunds will be issued for orders outside the 6-hour cancellation period.
Replacement Policy:
Tupberry guarantees product quality. In the event of any damage during transit, a replacement will be provided.
To request a replacement for a damaged product, please contact our customer support with relevant details and images within [ 0-12 hours ]. Video for the damage is required.
How to Cancel an Order:
Log in to your Tupberry account.
Navigate to the order history section.
Locate the order to be cancelled and follow the provided cancellation instructions.
Refund Process:
Refunds for eligible cancelled orders will be processed within [ 0- 96 hours ].
The refunded amount will be credited to the original payment method used during the order placement.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to product damage.
For damaged products, Tupberry will provide a prepaid return label.
Contact Us:
If you have any questions or concerns regarding cancellations, refunds, or replacements, please reach out to our customer support team at [ care@tupberry.com ].
Note: Tupberry reserves the right to update or modify the Return, Refund, Cancellation Policy. Any changes will be communicated through our website and other relevant channels.